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IT SERVICE DESK TECHNICIAN I

IT Service Desk Technician I

(SD Tech I)

 

The IT Service Desk Technician I is an entry-level opportunity for an individual to install, maintain, live, and breathe technology for the users we support.  

Salary: 

This is an hourly position ranging from $12.50 - $20.00.  Salary will be based upon experience.

Responsibilities and Tasks:

  • Works on-site and/or remotely to identify, troubleshoot, resolve, and document technical incidents encountered by users in various industries (predominantly healthcare).
  • Potential to be based from a customer’s site, but is expected to travel between sites as necessary.
  • Reports to the District Manager, and is responsible for prompt and effective communications internally (e.g. teammates and supervisor(s)) and externally (users ranging from entry level positions to the executives).

The Ideal Candidate for this Position…

  • Conceptually understands the interconnections of a Windows domain environment.
  • Implements and enacts the measures necessary to properly maintain all devices, in addition to successfully troubleshooting the technical problems.
  • Must be able to troubleshoot remotely and from memory (within reason, of course).
  • Responds to and prioritizes incoming service requests promptly and professionally.
  • Recognizes and takes advantage of opportunities to share knowledge and experience with all end users.
  • Must be able to respond to end users tactfully and politely regardless of nuisances.
  • Collaborates with vendors, providers, and competitors in a “same team” mentality focused on the shared goal of the customer’s happiness.
  • Understands that a job is not “completed” until everyone involved has been informed.
  • Recommends, implements, and maintains hardware and software necessary to meet customers’ needs and expectations.
  • Exemplifies a “proactive” approach in their job duties and responsibilities.
  • Actively seeks out opportunities to be challenged and expand knowledge.
  • Contributes to the team proportionately to expectations for receipt of contributions from the team.
  • Adapts effortlessly to dynamically shifting priorities and circumstances without causing any stress to the customer or the team.

Education and Experience:

  • High School Diploma or equivalent (GED).
  • Demonstrable experience with setup, configuration, maintenance, and troubleshooting of computer software (Windows OS and applications) and hardware (internal components, peripherals e.g. printers and scanners, network devices to include wireless, etc.).
  • Familiarity with current technologies and trends in corporate IT.
  • Reliable form of transportation.
  • Exceptional discipline, time management, ability to work with minimal supervision and a moderate degree of autonomy.
  • Ability to troubleshoot, document and communicate necessary steps for resolving all technical issues in a timely manner.
  • Other duties as assigned!

Beneficial experiences (preferred but not required)

  • An Associate’s degree or higher in a relevant field
  • 0-2 years of technical experience in a corporate environment.
  • Exposure to ITIL framework
  • Able to assist with running, terminating, testing, and plating cables.
  • Familiarity with:
    • HIPAA Compliance
    • google.com
    • VoIP Systems and Devices
    • Imaging Solutions
  • Proficiency with the Microsoft Office suite: namely Outlook, Word, and Excel (to include formulae, pivot tables).
  • Comfortable navigating files, folders, and basic tasks via Command Prompt and/or PowerShell.
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